Information Technology Student Support Specialist

Posted 3 weeks ago

SUMMARY

The IT Student Support Specialist supports the institution’s students, faculty, and staff with technical issues related to accounts, email, LMS, hardware, and software. The specialist also supports and coordinates the activities of students operating computers and peripheral equipment in the computer labs.

MINIMUM QUALIFICATIONS

Bachelor’s Degree in Business, Computers, or a related field.
Ability to communicate, express, understand, and develop ideas verbally and in writing with diverse groups.
Knowledge of Windows Operating System, spreadsheet, and word processing software (Microsoft Word, Excel, E-mail, and the Internet).

Preferred:

Minimum of three years of experience in providing Information Technology support services.
Experience within an educational institution.
Ability to troubleshoot technology equipment-related problems and devise a course of action for implementation.
A thorough working knowledge of information technology systems involving various operating systems, communications, protocols, and network configurations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

LEADERSHIP

Creates and sustains a supportive College culture that engages employees, recognizes diversity, ensures equity, promotes inclusion, and creates a sense of belonging by fostering an environment of teamwork, accountability, communication, and vision.
Assumes responsibility as lead technician for the SCC Help Desk, providing in-person and remote support for students, employees, and any events requiring technology.
Helps students find solutions to any technology-related needs.
Troubleshoot user account-related issues for Google Workspace, Microsoft 365, and Moodle.
Installs, configures, and maintains Operating system software and application software programs, providing updates as necessary.
Install, configure, and maintain technology-related equipment such as desktop computers, laptops, tablets, networking equipment, and peripheral devices.
Assists with updating computer labs across all sites.
Responsible for ordering printer and copier supplies; troubleshoots printing-related issues.
Provides end-user training for application software programs.
Maintains a schedule for computer lab usage.
Maintains knowledge of trends, best practices, regulatory changes, and new technologies in IT; communicates with the IT to implement changes in policy, training, and resource allocation.
Maintains campus PC, Mac, and Chromebook inventory, evaluates hardware/software needs, and tracks purchasing status.
Provides backup network troubleshooting support when necessary.
Promotes a culture of assessment, quality improvement, and data-informed decision-making.
Participates as needed with College Shared Governance teams.
Provide technical writing about the College’s Technology Plan, Computer Usage Policy, and IT Procedure Manual.
Advises the Director of IT on matters relating to the department, particularly those related to enhancing the college’s technology functions.

ADMINISTRATION/MANAGEMENT

Ensure students, community members, external partners, and College employees receive excellent customer service in all interactions with each Department within the IT Department.
Ensure the security and confidentiality of all student and employee personnel records.
Inform students, employees, and the community of activities and assist with website maintenance related to all content, the college intranet (e.g., MYSCC), social media posts, memos, various meetings, and the use of college-wide email.
Support other Divisions and Departments by providing support needed for activities/reports.

ACCOUNTABILITY

Ensure compliance with federal, state, and local laws and regulations, including all requirements issued by the Department of Education for institutions receiving Title IV funds, IPEDS reporting, the Mental Health Act, Alcohol and Drug Education/Drug-Free Schools, FERPA, ADA, VAWA, etc.
Assist with promoting an evidence-based culture of accountability that guides innovation, implementation of best practices, and continuous quality improvement of all IT operations.

FISCAL

Assist with the adherence to the IT Department budget as needed.
Manage risk by monitoring conditions, events, and circumstances present through the performance of the essential functions of this job.
Manage risk by following proper policies and procedures in all administrative support and IT processes.
Implement policies and procedures used in emergency and/or crisis management situations.

OTHER

General work hours are Monday through Friday, with flexible hours; must be able to periodically work outside of regular work hours to meet project deadlines, provide support, and/or attend meetings or events as directed.
Performs other related duties that may be required by the Director of IT (i.e., duties that may not be listed explicitly in the class specification or position description but are generally within the occupational series and responsibility level associated with the employee’s class of work).

Required documents:

Cover Letter
Resume
Official Transcripts

Salary Range: $42,000 – $45,000

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Salary Desired*

Personal Info

Full Name*

Street Address*

City*

State*

Zip*

Email*

A valid email address is required.

Phone*

A valid phone number is required.

Are you less than 18 years of age?*

Have you ever been employed by SCC before?*

Are you legally permitted to work in the country?*

If legally permitted, will you be prepared to produce proof at the time of hire, in accordance with the Immigration Reform and Control Act of 1986?*

Are you currently receiving retirement benefits from the State Universities Retirement System (SURS)? If yes, you may be required to provide the following documentation from SURS: 1. Monthly earning limitation 2. Highest rate of earnings*

If you have a relative who works at SCC, please list his or her name.

If currently employed by another SURS covered employer, please list Employer Name, Number of Weeks Worked/Anticipated to Work, Dates Worked/Anticipated to Work, and Estimate Gross Pay for that job/position.

High School Education

High School Name*

Diploma / GED Awarded

Certificate (if applicable)

Name of School

Major

College Education (if applicable)

Name of College

Highest Degree Earned

Other Pertinent Formal Training (if any)

Reference 1

Reference 1 Name

Reference 1 Email

A valid email address is required.

Reference 1 Phone

A valid phone number is required.

Reference 2

Reference 2 Name

Reference 2 Email

A valid email address is required.

Reference 2 Phone

A valid phone number is required.

Employment History

Employer 1 Name

Dates of Employment for Employer 1

Employer 1 Phone

A valid phone number is required.

Position with Employer 1

Leaving Employer 1 was

Employer 1 may be contacted for references

Employer 2 Name

Dates of Employment for Employer 2

Employer 2 Phone

A valid phone number is required.

Employer 2 Position

Leaving Employer 2 was

Employer 2 Supervisor

Employer 2 may be contacted for references

Information for Reporting Purposes

Gender

Race/Ethnic Background

Hispanic or Latino: A person of Cuban; Mexican; Puerto Rican; South or Central American or other Spanish culture or origin regardless of race White (Not Hispanic or Latino): A person having origins in any of the original peoples of Europe; the Middle East; or North Africa Black or African American (Not Hispanic or Latino): A person having origins in any of the black racial groups of Africa Native Hawaiian or Pacific Islander (Not Hispanic or Latino): A person having origins in any of the peoples of Hawaii; Guam; Samoa or other Pacific Islands Asian (Not Hispanic or Latino): A person having origins in any of the original peoples of the Far East; Southeast Asia or the Indian Subcontinent including for example: Cambodia; China; India; Japan; Korea; Malaysia; Pakistan; the Philippine Islands; Thailand and Vietnam Native American or Alaska Native (Not Hispanic or Latino): A person having origins in any of the original peoples of North and South America (including Central America) and who maintains tribal affiliation or community attachment

Are you a disabled veteran?

How did you hear about this position?

Attachments

Attach Cover Letter

Attach Transcript

Attach Resume*

Terms & Conditions

I certify that all information provided in this employment application is true and complete. I understand that any false information or omission may disqualify me from further consideration for employment and may result in my dismissal if discovered at a later date. I authorize and agree to cooperate in a thorough investigation of all statements made herein and other matters relating to my background and qualifications. I understand that any investigation conducted may include a request for employment and educational history, credit reports, consumer reports, investigative consumer reports, driving record, and criminal history. I authorize any person, school, current and former employer, consumer reporting agency, and any other organization or agency to provide information relevant to such investigation and I hereby release all persons and corporations requesting or supplying information pursuant to such investigation from all liability or responsibility to me for doing so. I understand that I have the right to make a written request within a reasonable period of time for complete disclosure of the nature and scope of any investigation. I further authorize any physician or hospital to release any information which may be necessary to determine my ability to perform the job for which I am being considered or any future job in the event that I am hired. I agree to abide by all rules and regulations in effect at the time of my employment or subsequently initiated.

I UNDERSTAND THAT THIS APPLICATION OR SUBSEQUENT EMPLOYMENT DOES NOT CREATE A CONTRACT OF EMPLOYMENT NOR GUARANTEE EMPLOYMENT FOR ANY DEFINITE PERIOD OF TIME. IF EMPLOYED, I UNDERSTAND THAT I HAVE BEEN HIRED AT THE WILL OF THE EMPLOYER AND MY EMPLOYMENT MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT CAUSE AND WITH OR WITHOUT NOTICE.

I have read, understand, and consent to these statements. *

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